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Conflict Resolution

Conflict has many sources, including disagreements, stress, personality differences and differences of opinions. While the results of conflict impact us individually, it also often has negative effects on the performance of groups. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop will teach participants to understand the dynamics of conflict and equip them with the skills needed to respond confidently when faced with situations of conflict. Workshop Overview ( to click it should provide the follwoing) •Conflict Overview •Types of Conflict •Conflict Escalation •Dealing with Misunderstanding •The Intention Check •Transforming the Argument – Positions to Interests •Three Approaches to Conflict •Accessing Conflict •Trigger Phrases and Gestures •Skills for Resolution •Practical Strategies for Conflict Resolution •A Resolution Process •When Resolution is Not Reached •Self-Assessment •Skill Developmen Method of Delivery ( to click it should give the followings) Lecture, personal reflection, skill building, video and small group discussions

Conflict has many sources, including disagreements, stress, personality differences and differences of opinions. While the results of conflict impact us individually, it also often has negative effects on the performance of groups. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop will teach participants to understand the dynamics of conflict and equip them with the skills needed to respond confidently when faced with situations of conflict.

Workshop Overview

  • Conflict Overview
  • Types of Conflict
  • Conflict Escalation
  • Dealing with Misunderstanding
  • The Intention Check
  • Transforming the Argument – Positions to Interests
  • Three Approaches to Conflict
  • Accessing Conflict
  • Trigger Phrases and Gestures
  • Skills for Resolution
  • Practical Strategies for Conflict Resolution
  • A Resolution Process
  • When Resolution is Not Reached
  • Self-Assessment
  • Skill Developmen Method of Delivery

Note:  content and method of trainings are subjec to change.